Have a question? We are here to help
Check out the most common questions our customers asked. Still have questions? Contact our customer support which is available from Monday to Saturday: 10AM - 9PM.
support@navza.com.pk | 0321 029 5555
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Do you offer any gift wrapping?
Yes, we can wrap your item in our signature box, and include a card with your personal message.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is your return policy?
All products purchased from our website may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. International return orders may be subject to return shipping fees. To initiate such a return please contact us.
Do you have any exchange policy?
NAVZA provides exchange policy if the product is damaged and the manufacturing tags are not removed. The exchange request must be provided on the day of delivery.
What is your expected support response time?
Our support team responds within 4 hours.